01Introduction
These terms govern the use of www.smartprep.co.za and services provided by SMARTPREPREMOTE (Pty) Ltd, registration number 2025/319485/07, at 9 The Grail Street, Edenburg, Sandton, 2191, South Africa (“SmartPrep”). They apply to students, parents, tutors, instructors, invigilators, scribes, readers, course creators and affiliates. By using a service, you agree to these terms.
02Scope of services
Availability varies by subject, tutor and location. SmartPrep may decline a request it cannot serve safely or effectively.
- One-to-one and group tutoring, online or in person where offered.
- Academic support for school, university, college, professional and adult learners.
- Exam workshops, educational content and online learning.
- Scribing, reading and invigilation services.
- Access to education technology and recorded marketplace courses.
03Accounts and access
You must provide accurate information, keep login details confidential and use SmartPrep’s official platforms. SmartPrep is not liable for loss caused by a user’s failure to secure their credentials.
04Payments and refunds
Supported bursaries may purchase live tutoring and recorded marketplace courses, subject to the funder’s payment or claim route.
- All client payments are made to SmartPrep. Clients must not pay tutors directly.
- Prices are in South African rand and may be paid by an approved card, EFT, Intellimali or another displayed method.
- Private card and EFT bookings receive the published hours discount. Bursary pricing is negotiable.
- Tutors and contractors are paid within five business days after month-end once approved timesheets are received.
- Approved refunds for unused sessions are processed within 14 business days. Any discount is forfeited and used sessions may be recalculated at the applicable rate.
- No refund is due when service ends because of misconduct or a material breach.
05Cancellations
Give at least ten hours’ written notice to cancel or move a lesson. A late cancellation may be charged at 50% and a no-show at 100%. If a tutor cancels, SmartPrep will reschedule the lesson or arrange a replacement at no extra charge.
06Conduct
Clients must communicate respectfully, provide a suitable learning environment, avoid off-platform arrangements and uphold academic integrity. Tutors and service providers must be punctual, prepared, professional, confidential and submit accurate records. Breaches may lead to a warning, deduction where lawful, suspension or termination.
07Intellectual property
SmartPrep materials and materials supplied by their original creators remain protected by intellectual-property law. They may not be copied, shared, sold, recorded or redistributed without written permission.
08Service-specific terms
SmartPrep prioritises tutor compatibility but cannot guarantee a particular tutor. Trial lessons are charged at normal rates unless agreed otherwise. Confirmed group fees are non-refundable. Lessons or workshops may be recorded for delivery and quality purposes where participants have been informed; contact us before the session if you object. Course creators grant the licence needed to host and sell their content, with revenue sharing governed by a separate agreement.
09Academic integrity
SmartPrep does not support cheating, plagiarism, impersonation or unauthorised assistance in a formal assessment. A tutor may assist in an assessment only where an institution has approved an accommodation. A breach may lead to immediate termination and legal or institutional reporting where required.
10Privacy
Personal information is handled under POPIA and our Privacy Policy. We use reasonable safeguards and disclose information only for service delivery, with consent, or where the law requires it.
11Liability and indemnity
You indemnify SmartPrep against loss caused by your breach, misuse or unauthorised conduct. To the extent permitted by law, SmartPrep is not liable for indirect or consequential loss, academic outcomes, or failures caused by third-party technology.
12Force majeure
SmartPrep is not liable for delay caused by events outside reasonable control, including outages, natural disasters, civil disruption, labour action, public-health events or government restrictions.
13Disputes and governing law
South African law applies. The parties must first try to resolve a dispute in writing, then by agreed mediation where appropriate, before approaching a court with jurisdiction.
14Changes and contact
SmartPrep may update these terms by publishing a revised version and, for material changes, notifying affected users by email. Questions may be sent to info@smartprep.co.za.